This page is provided for informational purposes only and does not constitute legal advice. It describes our general privacy practices and should be reviewed by qualified counsel before reliance.
Information We Collect
When you submit our contact, quote, or free audit form, we collect the information you provide directly: your name, email address, phone number, company name, website URL, and any project details you choose to share. If you run our Free Audit tool, the website address you submit is processed by a third-party artificial intelligence provider to generate an automated performance report. We do not collect sensitive personal data such as Social Security numbers or financial account information through our website forms.
How We Use Your Information
We use the information you submit to respond to your inquiry, prepare project proposals, schedule consultation calls, and communicate with you about potential or ongoing services. We may also use your email to send relevant updates if you have explicitly requested them. If you opt in to text messages, we use your mobile number to contact you about your inquiry, scheduling, and promotional offers as described in the SMS/Text Messaging section below. We never sell your information to third parties.
AI & Third-Party Processing
To deliver our services, we rely on trusted third-party providers that may process limited personal or business information you submit. These include an artificial intelligence language model provider (used to generate free audit reports), a scheduling tool (Calendly), a text messaging provider (Twilio), analytics and conversion tracking tools, and a certified payment processor for billing. Each provider processes data under its own privacy policy and applicable law, and we share only the minimum information necessary to perform the relevant function. We do not authorize these providers to sell your personal information.
Data Storage & Protection
Your submitted data is stored securely within our application database, which is protected by industry-standard access controls and encryption. Access is limited to authorized team members who need it to respond to your request. We do not store payment card details on our servers — all billing is handled through certified third-party processors that are PCI-DSS compliant.
Data Retention
We retain the personal information you submit for as long as necessary to provide the services you requested and to comply with our legal obligations. Lead and inquiry records are generally retained for up to three (3) years after our last interaction, unless a longer period is required by law. You may request earlier deletion of your information at any time using the contact details below, subject to any legal retention requirements.
Information Sharing
We do not share, rent, or sell your personal information to outside parties for marketing purposes. We may share limited data with the trusted service providers described in the AI & Third-Party Processing section, strictly for the purpose of operating our website and delivering our services, and only under agreements that require them to protect your data. We may also disclose information when required by law, court order, or to protect our rights, property, or safety.
Cookies & Analytics
Our website uses cookies and analytics and conversion tracking scripts to understand how visitors use the site, measure marketing performance, and improve the user experience. These tools may collect aggregate, non-identifying data as well as limited identifiers used to attribute conversions. We do not use these tools to build individual profiles for sale to third parties. You can disable cookies in your browser settings without affecting your ability to use our contact forms.
Your Privacy Rights
Depending on your state of residence, you may have the right to know what personal information we collect about you, request access to or a copy of that information, request correction of inaccurate information, request deletion of your personal information, and opt out of the sale or sharing of your personal information. Because we do not sell or share your personal information for monetary consideration, there is no "sale" for you to opt out of; however, you may submit an opt-out request at any time and we will honor it. You also have the right not to receive discriminatory treatment for exercising any of these rights. To exercise your rights, contact us at support@sweetgrassgrowth.com and we will respond within 30 days.
Do Not Sell or Share My Personal Information
Sweetgrass Growth LLC does not sell or share your personal information to third parties for monetary or other valuable consideration as those terms are defined under California law. If you would like us to refrain from any future sharing of your information with third-party service providers beyond what is necessary to deliver our services, you may submit a request to support@sweetgrassgrowth.com and we will process it promptly.
Children's Privacy
Our website and services are intended for business owners and authorized representatives who are at least eighteen (18) years of age. We do not knowingly collect personal information from children under sixteen (16). If you believe a child has provided us with personal information, please contact us at support@sweetgrassgrowth.com and we will promptly delete it.
SMS/Text Messaging
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. By opting in to text messages, you consent to receive SMS messages from Sweetgrass Growth LLC about your inquiry, appointment scheduling, and promotional offers. Message frequency varies. Msg & data rates may apply. You can opt out at any time by replying STOP to any message, or reply HELP for assistance. To request deletion of your mobile information and consent records, email us at support@sweetgrassgrowth.com.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The date below indicates when this policy was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about how your data is handled, or wish to request access to or deletion of your information, email us at support@sweetgrassgrowth.com and we will be happy to help.